Stubhub User Agreement
McMillan`s complaint says StubHub has been touting its «FanProtect Guarantee» for years and promises users they`ll be refunded if an event cancels. The complaint notes that StubHub chairman Sukhinder Singh Cassidy sent an email to users on March 12 in which he stated that refunds for cancelled events would remain available, but that they would also offer vouchers for 120% of the original order price. Then, on March 25, StubHub changed its policy and stated that «if the event is cancelled and not postponed, you will receive a refund or credit that you can use for a future purchase, as stipulated at the discretion sold by StubHub (unless a refund is prescribed by law).» The new complaint alleges that the directive change constitutes a violation of StubHub`s user agreement, transformation, negligent misrepresentation, violation of California consumer protection law, unfair business practices, and misrepresentation. Only tickets that you buy and sell on StubHub websites or StubHub mobile apps are covered by our warranty. Read the full directive. A: If your tickets are sold, we will send you an email with a deadline to finalize your sale and deliver the tickets to the buyer. This period depends on the date on which you have informed us that your tickets are in possession (In hand) or not (Not In Hand). If they are not in your possession, when listing tickets, you have indicated to us when you would have them. A: Some events do not take place on StubHub due to charitable or performance restrictions.
We apologize for any problems that may result! If the event for which you have tickets is not listed, you can request it at any time! Requests usually take 5-7 business days to be published on the site if approved. It`s quick and easy to do! Click here to get started! I was just worried that as soon as the tickets were available, the tickets would be automatically sent to the buyer. «We have worked hard to create a platform that serves as a trustworthy marketplace for both buyers and sellers,» he wrote. «As a welcome for buyers who act as intermediaries, we have made the decision in the past to reimburse them for cancelled events before collecting money from sellers. In the past, we have also offered more comfort to sellers by paying them for ticket sales on our platform before events actually take place. Under normal circumstances, these processes are manageable. Given the effects of the coronavirus, it is not possible to maintain this practice in the short term. We are facing significant delays in withdrawing funds from thousands of sellers on our platform and expect these challenges to continue in the coming months.
At the same time, buyers expect immediate refunds. As a result, in the United States and Canada, we have adopted new guidelines that we believe are clear and fan-first. «Rejecting refunds promised for coupon expiration during the period of greatest financial suffering in recent history is cruel and wrong,» Coulson says. «Especially because people have no idea if they can even use the coupons – we don`t know what the next 12 months will look like. As StubHub claims that financial constraints have forced its hand (into the pockets of its customers), these restrictions are totally made of themselves. Through this action, we hope to bring some relief to people in these uncertain times. Thank you for contacting us. 10% would be the lowest selling price you could attach yourself to. Please let us know if you have any further questions or concerns! I will probably have two more tickets for Neil Young that I bought in advance through Neil Young Archives.